Young Legacy Collection
Thank you for shopping with Young Legacy Collection. We strive to provide you with the highest quality products and exceptional customer service. However, if you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and options.
- Eligibility for Refunds:
1.1. Items must be returned within 30 days of the purchase date.
1.2. The item must be unused, unwashed, and in its original condition, with all tags and labels attached.
1.3. Proof of purchase, such as the order number or receipt, is required.
- Non-Refundable Items:
2.1. Gift cards and promotional items are non-refundable.
2.2. Products that have been damaged or altered by the customer are not eligible for refunds.
- Refund Process:
3.1. To initiate a refund, please contact our customer support team within the eligible time frame.
3.2. Once your refund request is approved, you will be provided with instructions on how to return the item.
3.3. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
3.4. We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
3.5. Upon receiving the returned item, we will inspect it to verify its condition.
3.6. If the item meets the eligibility criteria, a refund will be processed to the original payment method within [insert number of days] of receiving the returned item.
- Exchange Policy:
4.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
- Damaged or Defective Items:
5.1. If you receive a damaged or defective item, please contact our customer support team immediately with supporting evidence (e.g., photographs).
5.2. We will assess the situation and provide instructions for returning the item.
5.3. If the item is found to be genuinely damaged or defective, we will cover the return shipping costs and provide a replacement or issue a refund, as per your preference.
- Refunds on Sale Items:
6.1. Sale items are eligible for refunds following the same terms and conditions as regular-priced items.
- Final Sale Items:
7.1. Final sale items, including clearance items, are non-refundable and cannot be exchanged unless they arrive in a damaged or defective condition.
- Changes to the Refund Policy:
8.1. Young Legacy Collection reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any further questions or require assistance, please contact our customer support team at [insert contact details]. We are here to help and ensure your shopping experience with Young Legacy Collection is a positive one.